Cancellation and Refund Policy
For Monthly Subscribers, if you decide that Pro BTC Trader is not for you, you may email us any time and no future charges will be billed to your account. Your account will remain active until the 30th day of your current subscription. Please note that there are no refunds for monthly subscriptions.
For Yearly Subscribers, we offer a full refund for yearly subscribers during the first 30 days of your subscription (only for Credit Card payments). If you are not completely satisfied with SIMETRI or Pro BTC Trader you may cancel at any time during the first 30 days of your subscription and you will receive the refunded amount in 5 to 10 business days. Your access will be cancelled on the day of the request of cancellation.
If you renew a yearly subscription (only for Credit Card payments), we offer a full refund during the first 14 days of your subscription.
Crypto transactions are NOT refundable.
If you have questions, feedback or any concerns, feel free to email us at [email protected]. Our Customer Support Team operates Mondays to Fridays from 11:00am to 8:00 pm EST. You may also call at +1 (917) 426 3373